Telecom Expense Management - Rivermine News and Events

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Rivermine Software's CEO Presents Top Industry Trends at Summit on Enterprise Telecommunications Management
Companies Managing Telecom Expenses Generate ROI

Washington, D.C., May 20, 2005 - Addressing senior executives from Fortune 1000 enterprises, government agencies, and telecom carriers, Mark Logan, CEO of Rivermine Software, today presented key industry trends at the Summit on Enterprise Telecommunications Management (ETM) held at the National Press Club. The Summit provides a forum to showcase best practices, panel discussions, and analyst presentations on strategically managing a company's telecom environment.

The exploding ETM market, which encompasses software and services to acquire, provision, and support corporate telecommunications, is predicted to reach $1.2 billion in 2008, according to Gartner research.

During his opening remarks, Logan talked about enterprises' renewed interest in generating ROI, cutting costs, and improving business processes through the management of their telecom environment. He also delved into the new type of relationship that is being fostered between carriers and customers with the help of ETM technology.

Discussing ROI as a top priority among enterprises, Logan said companies are leveraging telecom expense management to strategically improve business processes. In doing this, they are demanding an inventory-centric solution that manages the full lifecycle of telecom management and moving away from hiring outsourcing companies that solely audit bills. "Enterprises have discovered that an inventory-powered solution produces far better savings and ROI, especially for companies adopting or migrating to new technologies such as MPLS or VoIP," said Logan. "These solutions cover the full spectrum of telecom management including expense management, process control, and analysis and planning."

Logan also spoke about the evolving customer-carrier relationship, as telecom expense management allows for fewer invoice-auditing disputes with the help of software-based audits and increased accuracy due to service order management and provisioning control. "ETM removes the scenario of rampant billing error disputes and instead promotes positive relationships between enterprises and carriers, which ultimately leads to the development of innovative programs," said Logan. As an example, enterprises may install a secure interface for electronic communication with carriers, commonly known as eBonding, which enables them to create e-service orders, track the provisioning process, and seamlessly handle billing and trouble ticketing.

Rivermine Software, a leading business applications provider for telecommunications management, co-hosted the second annual Summitthe largest event on telecom expense management - with BearingPoint.

About Rivermine:
Rivermine is a leading provider of automated, award-winning solutions that enable organizations to gain visibility into, and control over, their wireline and wireless telecom spend. Hundreds of companies including many Fortune 1000 corporations and large government agencies have selected Rivermine to optimize their overall telecom environments and dramatically reduce costs. Rivermine currently manages over $6 billion in annual telecom spend globally. The company's patent-pending Telecom Expense Management (TEM) solutions automate the entire telecom lifecycle including ordering, inventory management, invoice processing and auditing, wireless expense management, mobile device management, and reporting/analytics.

Rivermine's Telecom Expense Management software andmanaged services save many companies and governmentagencies MILLIONS of dollars per year.

Rivermine's Telecom Expense Management software and
managed services save many companies and government
agencies MILLIONS of dollars per year.