The Learning Center
News and Events

White Papers

Introduction to Telecom Expense Management

Invoice-Centric vs. Inventory-Powered TEM

Four Stages of Telecom Expense Management

Telecom Inventory and Expense Accuracy

Allocating Telecom Expenses

Network Analysis and Planning

Aligning Telecom and Business Performance

Webinars

Telecom Expense Management for the Fortune 500: IKON Office Solutions

Introduction to Telecom Expense Management

Instant Impact: Things you can do TODAY to save your company millions!

CFO Magazine and Computerworld Surveys Identify Top IT Initiatives for 2006 - TEM Can Play Key Role

CFO Magazine and Computerworld separately surveyed 150 CFO's and 100 IT leaders about their top IT Priorities for 2006. It is noteworthy that an automated Telecom Expense Management (TEM) solution can play a key role in addressing many of the initiatives identified. 

Top CFO Priorities and How TEM Can Help:

- Maintaining/Improving Service Levels – An automated TEM solution tracks contract SLA levels and service provider price/performance against those SLAs.

- Driving Productivity/Efficiency Initiatives – An automated TEM solution can reduce the headcount required to perform key telecom tasks by over 50% while delivering a 10% reduction in telecom spend.

- Automating Key Business Processes – Certain TEM solutions can automate key business processes such as provisioning, inventory management, auditing, invoice processing, etc.

IT Leaders are planning to fund the following technologies to meet those CFO priorities - TEM plays a major role in these initiatives:

- Business Intelligence – Rivermine 4.0 with Rivermine Clarity brings Business Intelligence to the TEM market (see article below).

- Wireless and Mobile Technology – A TEM solution handles provisioning of wireless devices and service plans automatically and in a centralized fashion so that attractive rate plans can be negotiated leveraging corporate buying power.  An automated TEM solution can do all this without the need for additional IT staff.

- Network Infrastructure – An automated TEM solution can address the lifecycle of voice, data and wireless network infrastructure components from procurement through to inventory management, auditing, invoice processing and payment.

- Voice over IP – An automated TEM solution can provision new WAN elements of a VoIP network while ensuring that circuits from the previous network are decommissioned in a timely fashion to avoid unnecessary charges.

The CFO Magazine article can be viewed here, and to download a copy of the Computerworld presentation, click here

Return To Top  

Telecom Expense Management Meets Business Intelligence in New Rivermine Version 4.0

Rivermine announced the general availability of Rivermine 4.0.  The offering enables enterprises to achieve a new level of value from automating the steps in their telecom lifecycle from procurement and provisioning to invoice processing. The new Rivermine^® Clarity Reporting and Analytics Module applies Business Intelligence (BI) to the data gathered through such automation, enabling corporations to make better and faster decisions about their voice, data and wireless networks.  Other new capabilities in Rivermine 4.0 can provide additional network savings while making it easier than ever before to use the Rivermine solution.

Working with the leading BI provider, MicroStrategy, Rivermine Clarity features include:

- Dashboards: Configurable web screens enable network key performance indicators to be tracked in real-time using easy to understand gauges, graphs, and charts.

- Detailed Graphical Reports: Generate reports such as Minimum Annual Revenue Commitment (MARC), telecom spend for particular carriers and service types, etc. Customizable "ad-hoc" reports can also be easily created through intuitive report-building wizards with drag-and-drop features.

- Analytics: Supports "what-if" analysis, forecasting, trending, planning, and predictive modeling. The extensive data available  in the automated Rivermine system can be mined to price/performance optimize networks.

To learn more about Rivermine 4.0, click here

Return To Top

Network World: Rivermine Spruces Up Telecom Software

The February 6, 2006 issue of Network World included an article on Rivermine's new version 4.0 and the Reporting & Analytics Module, Rivermine Clarity.  IKON Office Solutions was among the first Rivermine customers to utilize 4.0 and the new Clarity module.  IKON's Larry Van Etten, Sr. Manager of the Telecommunications Service Center was interviewed by Network World on his experience utilizing the new module.

Read the entire article from Network World

Return To Top

Paying Too Much for Your Network is Partially Your Problem - Business Communications Review

The article recommends that companies employ the follow tactics to reduce network costs:

- Disconnect Circuits You Don't Use

- Convert To More Cost-Effective Technologies

- Move To Newer, Less Expensive Carriers

- Take Control of Cell Phones/PDAs

- Centralize Operations

To learn more about these tips, Read the entire article from Business Communications Review

Return To Top

Telecom Powerhouse Cindy Andreotti Joins Rivermine's Board of Directors - more

Rivermine Honored by Washington SmartCEO as a Future50 Winner - more

Call for Papers!

We are always on the lookout for papers, articles, and commentary on the subject of Enterprise Telecom Management and Telecom Expense Management. We welcome our readers to submit ideas and topics to continue making this newsletter an informative and interesting resource.  If your submission is published, you'll receive a special gift from Rivermine.

Submit a paper

Contact Us

For more information or questions about Rivermine or our newsletter, please email your comments and questions to us.

About this eNewsletter

The Rivermine enterprise TEM Newsletter provides monthly updates on new developments about Telecom Expense Management and the issues surrounding voice, data, and wireless networks. You will receive information on best practices, telecommunications management trends, technologies, analyst reports, and other related topics. We hope you enjoy this issue.

Subscribe to the newsletter.