Our technical training courses are designed to ensure that your organization has the knowledge and skills to use Rivermine’s Solutions for telecommunications expense management.
Rivermine understands that effective telecommunication management is critical to the success of your company. That’s why we offer technical training from Rivermine experts to help you maximize the value of your software investment.
We provide initial training so that users are able to navigate through the systems and explore in preparation for the implementation process, then move on to full user training. During this basic training, we introduce you to the fundamental concepts of using Rivermine, including:
- Navigation
- Screen layout and design
- Applications
- Rivermine architecture
- Configuration
- Circuit relationships
You can also sign up to take our complete user training. Upon completion of the course, you will be able to:
- Enter data to complete an order for telco services
- List orders, search for customers, orders, and circuits
- Track orders and add milestones as required
- Cancel, delete, and place an order on hold
- Create, update, and close a trouble ticket
- Reassign an order to another group member
- Locate various pieces of equipment in inventory
- Load electronic invoices
- Load paper invoices
- Process invoices and bill payments
- Operate basic administration functions
- And more
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