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Rivermine's Telecom Expense Management software and
managed services save many companies and government
agencies MILLIONS of dollars per year.
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Managed Services
Learn About New Rivermine 6.0
eXPERT Solutions

eXPERTWireless

Delivers a complete wireless managed service that allows you to reduce your wireless expenses and better manage wireless devices and smartphones across your enterprise. With eXPERTWireless, you can eliminate the complexities of managing highly complex contracts and rate plans and leverage enterprise-wide negotiation for total wireless telecom spend

Rivermine On-Demand Solution

The eXPERTWireless managed services options include:

  • Monthly Management & Web-based Reporting — provides visibility into monthly usage and billing information to end users and managers through standard reports.
  • Wireless Sourcing — provides expertise to handle complete wireless sourcing requirements and contract negotiations. This includes managing carrier RFPs/ RFIs for wireless plans, devices, and accessories.
  • Catalog Management — maintains comprehensive, policy-based online catalogs for wireless devices and services; allows users to navigate the wireless catalog and specify their preferred options; helps users identify best wireless plan and device.
  • Ordering and Device Fulfillment — provides a web portal for users to purchase wireless plans, devices, and accessories and then manages the order fulfillment process with the appropriate carrier.
  • Rate Plan Optimization & Audit — loads wireless invoices and compares elements of each employee's usage against Rivermine's rate plan database; uses advanced algorithms to identify the most cost-effective rate plan for each employee.
  • Asset Tracking — maintains accurate wireless device inventory; manages the "cradle-to-grave" lifecycle of devices; provides reports based on employees, device types, device asset numbers, cost centers, departments, and more.
  • Mobile Device Recycling — provides a no cost fully managed data scrubbing and device recycling service that helps secure sensitive data, protect the environment and earn cash rebates.
  • Helpdesk — provides 24x7x365 end-user support to help resolve wireless issues; manages all move, add, change, and disconnect (MACD) requests; provides BES/Goodlink programming support.
  • Policy Development — defines the best wireless policy in support of customers' business objectives including preferred carriers, device choices, usage requirements, purchasing procedures, data security, change management and safety policies.
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