Rivermine's Telecom Expense Management software and managed services save many companies and government agencies MILLIONS of dollars per year.
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Self Service
With self-service, you can allow your employees and managers to directly order telecommunications equipment and service according to company policies. 

The Rivermine Self-Service Module allows individual users to request products and services through the corporate Intranet, route them for approval, and initiate the process for ordering and fulfillment using Rivermine. Users can then check the status of their request or order and track it through to completion.

Our Self-Service module gives your employees and supervisors the ability to initiate and track requests for telecommunications products and services. This creates a truly automated process flow throughout the installation/provisioning cycle that enforces corporate policies and approvals--without requiring traditional email, fax, or hardcopy forms and without involving the telecom team or provisioning group resources.

The Self-Service Module can be used to:
  • Allow employees to request and order personal services, including cell phones, pagers, etc.

  • Allow project managers to request a service or place orders directly with the telecommunications group, while enforcing standard policies

  • Enable a business unit or individual to check their telecom inventory or view their bills on the company intranet

  • Control the approval process for ordering telecommunications services by routing all orders through an appropriate internal group
What’s more, this functionality can also help you implement self service without sacrificing the ability to ensure that only appropriate equipment or services are made available to appropriate users.