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Telco Interface
Telco Interface provides a secure architecture for electronic communication with carriers and other entities outside your corporate firewall.

 With this standard interface, you can communicate electronically with suppliers and carriers, including the ability to create electronic service orders, track the provisioning process, and handle billing and trouble ticketing. You can also use the interface to route orders for approval before being submitted electronically.

This automated process ensures complete and accurate orders, service requests, and trouble tickets. It also builds an accurate and comprehensive inventory of assets and services and enables you to more easily measure and manage your providers’ SLA performance.  The Telco Interface processes orders and trouble tickets, converts them to an appropriate format, and delivers them to the specified locations. Electronic orders can be transmitted using industry-standard protocols, including XML.


Figure 3: Telco Interface Diagram


Rivermine provides value added services to enterprise users and carrier account teams alike. For customers, Rivermine enables you to:
  • Present and manage all orders each carrier electronically
  • Consolidate view of orders and inventory by carrier
  • Customize order detail for the type of service being ordered
  • Deliver complete order detail to the desktop of each carrier account team
What’s more, by providing this functionality to your service providers, you can offload a significant amount of administrative work to their account teams. Carrier account teams can now automatically update order status for all of your transactions. They can also manage all of their open orders in a single view, which means they spend less time on clerical work and more time working on value-add activities and customer service. Account teams can also have a better and more complete perspective of their customers’ order activity, which can help them sell services more effectively.

All order, ticket, or request updates from the carrier systems are delivered back to you, either electronically or by manual update, through the Telco Interface.