Go Beyond Telecom Savings - Leverage Powerful New Capabilities to Optimize and Manage Your Global Telecom Environment

Rivermine's Telecom Expense Management software and managed services have saved many Fortune 1000 companies and government agencies millions of dollars annually. Rivermine 5.0 takes the solution to new heights. Now you can realize even greater telecom spend savings while also using the solution to quickly make decisions such as whether or not to change portions of your network to new technologies like VoIP or to change to a new carrier rate plan, etc. You can also run comparisons on your TEM performance versus your peers in the industry, support international initiatives and optimize your wireless spend – all in one powerful automated solution.

Rivermine® Clarity Decision Engine – Perform Benchmark Measurements and Network Optimization Analysis

Rivermine Clarity was the first product in the market to fully integrate Business Intelligence (BI) into a TEM solution. In Rivermine 5.0, Rivermine takes analytics to a whole new level with the introduction of the Rivermine Clarity® Decision Engine. Decision Engine enables your organization to perform automatic benchmark measurements and a wide variety of network optimization analysis.

• Benchmark Measurement and Key Performance Indicators (KPIs): Configurable and pre-set KPIs allow you to automatically run comparisons of your organization’s performance against industry peers or your own historical performance and benchmark targets. Working with leading industry analysts, Rivermine surveyed the market to identify the key performance indicators that are most important to the industry and best in class performance metrics in those areas.  That information can be leveraged in the software to help you improve your business processes.

Dashboards display pertinent information in the areas of telecom financials, provisioning, internal processes, and more. Examples of KPIs in Decision Engine include:

Figure 1: Rivermine Clarity Decision Engine Benchmark Creation Template and Configurable Dashboard

• Network Migration/Carrier Change/Renegotiation Analysis:  Ever wonder how much a network conversion would cost or how long it would take to recoup your upfront investment?  How about the impact of changing telecom service providers to achieve lower rates? Even performing first-level analysis of these complex questions used to require significant amounts of time and hosting countless meetings to gather data, scope the project to assess costs, implementation time, etc.  With the Decision Engine, you can quickly run “what if” scenarios and get instant “clarity” into your decisions.  Sample analysis scenarios that can be run include:

Figure 2: Decision Engine Optimization Scenario Template and Report

Expanded International Capabilities

Companies are going global and Rivermine 5.0 includes a host of new features to support international TEM initiatives across areas such as invoice management, financial and contract management, inventory tracking, and management of service orders.  5.0 supports over 100 different currency types, and the ability to automatically or manually upload exchange rates. With the click of a button you can toggle between currencies and, when combined with Rivermine Clarity, dashboard views and comprehensive drill down reporting are available.

Figure 3: International Currency Conversion Function and “Spend by Service Provider” Report

Improved Wireless Support

Want to manage your wireline and wireless assets all in one solution with unified analysis and reporting across both types of spend?  Rivermine 5.0 adds a host of new functionality that improves upon the wireless capabilities in previous versions.  Manage wireless device inventory, see open orders, manage exceptions, optimize rate plans and provide your employees with wireless self-service ordering.  The self-service portal ensures your employees are ordering the right device with the right carrier to better manage your organization’s pooled minutes or to track against departmental budgets.

• Wireless Management Portal:  View, create, or manage orders by user or carrier. Manage approvals, and departmental device allocation through the wireless portal.

• Wireless Self-Service Ordering:  Provide approved employees with access to self-service ordering of devices, accessories, and carrier plans based on your organization’s policies.   

• Wireless Reporting and Optimization:  Discover your average wireless spend by month, department, or carrier.  Know which devices or departments have the highest wireless spend and who has little to no usage.  Select the right rate plan going forward to help you optimize your spend and arm yourself with the knowledge to negotiate better with your providers or to manage internal use.  Add Rivermine Clarity and you can gain further access with dashboards and additional reports to better track and manage your wireless assets and expenses.

Figure 4:  Wireless Management Dashboard

Other Features in 5.0:

• Improved Dispute Management –Rivermine’s Telco Interface enables rapid integration, and automated communication with, all vendors in multiple areas (ordering as well as finance/disputes).  Rivermine has long been the only vendor to offer this type of functionality.  In 5.0, improved dispute management capabilities have been integrated with Telco Interface to provide real-time automated updates from the carrier for logged issues and disputes.

• Integration with Rivermine Call Accounting – Powered by SAI, Rivermine Call Accounting is an optional module that provides a comprehensive set of tools to facilitate PBX-based call detail gathering, analysis, monitoring, and reporting. Rivermine 5.0 with Call Accounting provides, in a single solution, broad visibility into telecom spend from high-level management dashboards to detailed call record analysis.

• Greater Security Features – Enhanced Role Based Security (RBS) provides easy administration of access permissions through “roles” such as Financial Manager, Provisioning Manager, and many others.  With Rivermine 5.0 all user access is tracked in support of Sarbanes-Oxley and other corporate governance security tracking requirements.

• Rivermine Search – Intuitive in-application “Google style” search allows you to quickly locate and view specific information such as locations, circuits, service provider assets, etc.   Instantly drill-down to the details based on your search results.

• Graphical Workflow – The Rivermine Professional Services group can leverage a new graphical workflow engine in Rivermine 5.0 to quickly and cost effectively, implement complicated company-specific invoice and service order approval and routing schemes.

• More Dashboards and Reports in Rivermine Clarity – New dashboards have been added to Rivermine Clarity to facilitate the management of wireless spend, disputes, broad financials, inventory, invoice processing, and provisioning.  Clarity in 5.0 also contains many out-of-the-box reports with drill-down functions to enable information to be readily accessed and action taken before major problems arise. Many more reports can quickly be configured through powerful “ad-hoc” reporting capabilities.  In all, the solution generates hundreds of different reports.

Flexible Deployment Options

Rivermine’s solution is highly modular and depending on business needs, 5.0 is available either as a managed service or as software that can be deployed on premise. To learn more about Rivermine’s automated TEM solutions, visit www.rivermine.com or call 703.995.6000.