Wireless Helpdesk Services

Phone calls to your internal staff regarding wireless questions and problems can monopolize your team’s time. Let Rivermine provide your organization with a dedicated, and fully trained, help desk staff for your users to resolve their wireless issues more efficiently. Your wireless user community can now more easily move, add, change, and disconnect wireless requests via a special help desk phone number, a help desk e-mail address, or by simply sending their request via our CELLector™ Tool. Our help desk team can handle any problem from a lost phone to a bill issue to porting a cell phone number.

Our vendor neutral Help Desk Service offering has been built specifically to provide end user support in the interaction with wireless vendors. The help desk operates five days a week to identify and resolve wireless needs for cellular phones, pagers, Blackberries, and smart phones.