Rivermine's Telecom Expense Management software and managed services save many companies and government agencies MILLIONS of dollars per year.
About Rivermine
Solutions
Industries
Partners
Support
News & Events
Learning Center
Contact Us
Support
Rivermine offers reliable technical support to help you detect, report, and address problems before they affect your organization.

 Rivermine is committed to customer satisfaction. As such, we back all of our products with a dedicated and seasoned technical support organization–standing ready to answer your questions, solve your problems, and help you ensure that your Rivermine solution is working properly.

Our comprehensive technical support services give you access to the expert resources you need to resolve issues quickly and an effective maintenance process to provide all software updates, software fixes, and telecommunications changes (service types, invoice formats, technical telecom issues, etc.).

The Technical Support organization delivers:
  • Coverage Monday through Friday, 8 AM to 8 PM (ET), excluding holidays
  • Trouble ticketing, technical support, and status functions provided both electronically and via phone
  • Definitive problem isolation (system, network, or application) and follow-through, including escalation among three tiers of support
If you are a current Rivermine Customer, contact support at support@rivermine.com or call 703.995.6100.

A formal Rivermine Users Group (RMUG) is open to all existing Rivermine customers to exchange ideas and learn best practices from each other. For member information, contact 703.995.6016.

For General Questions, email info@rivermine.com or call 703.995.6000